Welcome to Friendly Ferret Family!

TERMS OF USE

GENERAL

www.friendlyferret.com is a site made by Anja from Zagreb, Croatia. Brand Friendly Ferret is owned by Ekutak j.d.o.o., Harambašićeva 58, 10 000 Zagreb. It is a blog about ferrets where you can read about an ordinary day with a ferret as pet, find much information about ferrets, how to groom them, train them, what you need to know before buying one and much more. A webshop on this site has products like Tshirts, hoodies, phone covers and products made for ferrets like hammocks and toys. Please read these Terms Of Use carefully before using this site. Using content of this site is at your own risk and we aren’t responsible for consequences. If you don’t agree with this statement, we recommend you don’t use our site.

BLOG CONTENT

Content on www.friendlyferret.com is original and unique. Copying content is prohibited, unless you contact us for permission and add a link to our site. Content on this site is for informational purposes only, for every serious problem (example illness or injury) contact your local vet or another expert in that field of knowledge.

LINKS

This site has third party links. We aren’t responsible in any way for any kind of content on third party sites. You agree that we aren’t responsible for loss caused  by third party sites in any shape or form.

PRODUCTS

Every product is made by ferret owner, unique and original. Do not copy the design of any product. Every product is good quality, made to last by ferret owner. In case we find out that our product is copied we will initiate legal proceedings.

FERRET PRODUCTS

Products can be used for other animals, but with knowledge that they are made especially for ferrets. Ferrets are awesome creatures, but they can get into trouble at any time. When playing, ferrets can play ruff, meaning they are able to cut the stitches on the products and injure themselves. Regularly check the product and monitor your ferrets as much you can. Don’t leave your ferret unattended, remember ferrets are fearless creatures and sometimes they only think about the play, not safety.

REFUND & RETURN

Please open the product at the post office in front of post office employee to make sure the package has arrived safely. If it is broken, show it to the employee and make a memo so we can have the money back for the broken product. Send us a picture of the damage and we will send you the same order again free of charge. This is a situation we can’t control, so please have patience.

If you receive the wrong order, contact us and return in 7 days and we will send you the right product. You can send us the product with the description of the problem, so we will know your reason for return. We will pay the return shipping and send you the right product.

If you ordered the wrong size even though there is a size chart for every product you can return that product to us, but you have to pay the returning shipping. We will send you the right size when you tell us which one it is and you have to pay the shipping for the correct size of the product.

If you want to return the product you don’t like, you should send the product back unopened and in original package. We will send you the money back minus the first shipping and the returning shipping price (if you don’t pay it while sending back). Our products have detailed descriptions and many pictures so people can see every product on the site how it looks in the reality.
For example, you have bought a product that costs $10 with shipping $5. For some unexplained reason, you decided to return the product. You need to send back the product in original package and pay the return shipping ($5 again). When the product arrives at us and we make sure that the product is in original condition we will return your money. The amount will be $10 – $5 (for the 1st shipping) since you’ve paid the return shipping yourself. We will refund you with $5. If you don’t pay the returning shipping, we will refund you $0. ?

For other question ask us on support@friendlyferret.com or on contact form here.